We are determined to provide fast, accurate and user-friendly information services by:
- Giving feedback to quick reference questions within 5 minutes.
- Ensuring the borrowing and returning services provided at the counter are within 3 minutes.
- Ensuring the returned books are shelved within 1 working day.
- Responding to patron complaints within 3 working days.
- Fulfilling 80% of new book requests from our patrons.
- Giving feedback to inter-library loan requests within 3 working days.
- Ensuring that at least 80% of Bachelor’s Project are deposited in UMP Institutional Repository.
Client Charter Achievement