Client's Charter

We are determined to provide fast, accurate and user-friendly information services by:

• Giving feedback to quick reference questions within 5 minutes.
• Ensuring the borrowing and returning services provided at the counter are within 3 minutes.
• Ensuring the returned books are shelved within 1 working day.
• Responding to patron complaints within 3 working days.
• Fulfilling 80% of new book requests from our patrons.
• Giving feedback to inter-library loan requests within 3 working days.
• Ensuring that at least 80% of Bachelor’s Project are deposited in UMP Institutional Repository.

Client Charter Achievement

• Year 2014

• Year 2015

• Year 2016

• Year 2017