LIBRARY - Official Portal


Client's Charter

We are determined to provide fast, accurate and user-friendly information services by:


  • Giving feedback to quick reference questions within 5 minutes.
  • Ensuring the borrowing and returning services provided at the counter are within 3 minutes.
  • Ensuring the returned books are shelved within 1 working day.
  • Responding to patron complaints within 3 working days.
  • Fulfilling 80% of new book requests from our patrons.
  • Giving feedback to inter-library loan requests within 3 working days.
  • Ensuring that at least 80% of Bachelor’s Project are deposited in UMP Institutional Repository.


Client Charter Achievement


Tags: UMPLib Client Charter

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Address and Contact

Library Universiti Malaysia Pahang
26600 Pekan
Pahang Darul Makmur.

Tel: +609 549 3131 (G) / +609 424 5600 (P)
Fax: +609 549 3132 (G) / +609 424 5666 (P)
our location

UMP Helpdesk