5 minutes Response Time

5 minutes Response Time

Giving feedback to quick reference questions within 5 minutes

Within 1 Working day

Within 1 Working day

Ensuring the returned books are shelved

Fulfilling 80%

Fulfilling 80%

New book requests from our patrons
Within 3 minute

Within 3 minute

Ensuring the borrowing and returning services provided at the counter

Within 3 working days

Within 3 working days

Responding to patron complaints

within 3 working days

within 3 working days

Giving feedback to inter-library loan requests
At least 80% of Bachelor’s Project

At least 80% of Bachelor’s Project

Ensuring that at least 80% of Bachelor’s Project are deposited in UMP Institutional Repository