
5 minutes Response Time
Giving feedback to quick reference questions within 5 minutes

Within 1 Working day
Ensuring the returned books are shelved

Fulfilling 80%
New book requests from our patrons

Within 3 minute
Ensuring the borrowing and returning services provided at the counter

Within 3 working days
Responding to patron complaints

within 3 working days
Giving feedback to inter-library loan requests

At least 80% of Bachelor’s Project
Ensuring that at least 80% of Bachelor’s Project are deposited in UMP Institutional Repository