5 minutes Response Time

5 minutes Response Time

Ensuring live chat service response within 5 minutes during live chat service hours

Within 10 working days

Within 10 working days

Textbooks process based on policies and standards within 10 working days after receipt of materials

 
Within 3 minute

Within 3 minute

Ensuring the borrowing and returning services provided at the counter

Within 3 working days

Within 3 working days

Responding to patron complaints

Within 5 working days

Within 5 working days

Ensuring the University Repository record can be accessed within 5 working days from the date of application